1. Collection of Information
When you use Stacks, we collect the following information and use it only as described below. Stacks and the Licensor, EBSCO Information Services, will share information collected when creating and setting up user accounts. Specifically, the username and email of each internal user are collected. If batch loaded - it is the responsibility of the customer/administrator to have obtained the right to load user data on behalf of user.
Based upon the purpose and relationship with the individual user this information has the Lawful Basis for being processed based on Legitimate Interest.
- Stacks Internal Users - Stacks has full control of data and is the owner of the data.
- Integrated User Details - Stacks integrates data in real-time via trusted services provided by other vendors. All security-specified protocols are followed. Stacks does not retain this data beyond the session and is not the owner and/or controller of the data.
Stacks Service Providers
Voluntary consent from Stacks service providers includes:
- MailChimp: Stacks Newsletter
- WebEx: Stacks product demonstrations and training;
- Calendly: Stacks product demonstration bookings; and
- Freshdesk: Stacks Support Desk.
Only opt-in provision of business-type data is typically published online. Each of these services house the data voluntarily entered. Information collected here may be used for provision of service/sales information sharing. This information may be shared with EBSCO or other official partners as is in the best interest of the voluntary customer/prospective customer.
1.3. Third-Party Account Information. If you use Third Party Services, such as social media, you may provide us with your Third Party Services account information, such as your username (note that we don’t store any passwords you use to access Third Party Services). We transmit and may store, such account information, only as needed to provide the Services, and only in accordance with the terms and policies of the Third Party Services.
1.4. Usage Information. Information can also be gathered from the use of Services. This information would include a number of sessions, number of searches, number of articles browsed and usage patterns. Stacks will not sell or share information with third parties relating to usage patterns that could be used to identify or track an individual.
When you use the Services, we may share your information only in the ways outlined below:
2.1. Third Parties You Authorize. You can give third parties access to your and your End Users’ information on the Services. For example, you may wish to integrate Your Sites with a third party newsletter service that requires access to the email addresses you collect from your End Users, in order for that newsletter service to send emails on your behalf and at your direction. Just remember that such third party’s use of this information will be governed by the terms and privacy policies of the third party.
2.2. Following the Law. Stacks reserves the right to disclose personal identifying information if the company is required to do so by law, or in the good faith belief that disclosure of the information is reasonably necessary to comply with legal process, to respond to claims, or to protect or advance the rights, property, safety, or well-being of the company, Stacks employees, customers or the public.
2.3. Business Transfers. If Stacks is involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.
Stacks takes measures to secure all information, including encrypted data transfer, limited and password protected access to this information within Stacks, and security measures at Stacks physical facilities.
When you send emails or other communications to Stacks, such as customer support inquiries or information requests, we maintain those communications and their contents so that we can resolve your inquiries or otherwise assist you. We may periodically email you service-related updates, announcements, marketing or promotional communications. You can opt out of receiving subsequent marketing or promotional communications by clicking the link marked unsubscribe (or a similar phrasing) that’s included in those communications or replying to those communications and indicating that you would no longer like to receive communications.
We will retain your personal information for as long as we need it to provide you with Services. You can ask for your personal information to be deleted at any time by contacting us at Support@ebsco.com. Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements.
7. End User Information